Zenith: Subscription Tiers & Features

 

Zenith uses generative technology to resolve customer inquiries autonomously. While the core engine is available on all plans, the volume of resolutions and the depth of customization increase with each tier.

Suite Team: Foundational Automation

Best for small teams starting their automation journey.

• Monthly Allowance: Includes 5 Automated Resolutions per agent.

• Generative Replies: Zenith scans your Help Center and generates a natural, conversational response instead of just sending a link.

• Flow Builder: Use our drag-and-drop tool to create structured conversation paths for common workflows.

• Email Deflection: Automatically suggests relevant articles to customers who contact support via email.

Suite Growth & Professional: Targeted Growth

Best for scaling businesses that need brand consistency and deeper insights.

• Monthly Allowance: Includes 10 Automated Resolutions per agent.

• Agent Persona: Customize how Zenith sounds. You can choose a specific tone—professional, playful, or empathetic—to align with your brand voice.

• Advanced Analytics: Access the Automated Resolution Dashboard to see exactly which topics are being resolved and where customers are dropping off.

• Knowledge Builder: This tool identifies "content gaps," telling you exactly what articles you need to write based on what customers are asking Zenith.

Suite Enterprise: Advanced Intelligence

Best for complex organizations requiring high-volume automation and external integrations.

• Monthly Allowance: Includes 15 Automated Resolutions per agent.

• API & Action Flows: Enables Zenith to perform tasks—like checking a shipping status or updating a subscription—by connecting directly to your back-end systems.

• External Knowledge Sources: Zenith isn't limited to your Help Center; it can pull information from external websites, private documents, or third-party databases.

• Intelligent Triage: Automatically categorizes every incoming ticket by Intent, Language, and Sentiment so it can be routed to the right bot or human agent instantly.

• Enhanced Security: Includes advanced PII (Personally Identifiable Information) redaction to protect sensitive customer data during processing.

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Understanding Billing: Automated Resolutions (AR)

We prioritize quality over quantity. Our billing is based strictly on successful resolutions:

• What counts as a resolution? A resolution occurs when Zenith provides an answer and the customer closes the session without needing to speak to a human.

• What is free? If Zenith fails to answer a question and must transfer the customer to a live agent, that interaction does not count toward your AR limit.

• Managing Overages: Once you exceed your plan’s monthly allowance, you can either pre-purchase resolution bundles at a lower rate or pay a standard overage fee per resolution.